Unable to re-activate my license on new computer

activate
license
deactivate

#1

I installed the license on a new computer, because my old one died, and I have not got chance to de-activate it on the old one, and the license manager won’t let me to activate it. Any suggestion on how to get it work? Thanks!


#2

Hi,

I think for this scenario, you might have to contact your Lumerical sales representative and explain your situation.

Best Wishes,

Vivek (KX Champion)