unable to activate the licence


#1

Hi,

I failed to activate a trial licence. It shows “unkown,disalbed” in status. For detailed information,please see the picture attached. Thank you very much!

Qi


#2

Hi,

Are you trying to Deactivate License and transferring to another computer? The License goes to Unknow or disabled status when deactivation process failed.


#3

Hi,

The interconncet can work but my FDTD does not work. So i deactivated the license and activated it again.But it still can not work.

Qi


#4

Hi @qi.han.1
Is there any error number that is appeared when you click on FDTD solutions ?


#5

@qi.han.1

Based on the screen shot, your license has become Unknown or Disabled. You can verify the license details by clicking on the “View Details” Button as discussed here:
https://kb.lumerical.com/en/index.html?installation_and_setup_obtaining-license-expiration-d.html

This will show if FDTD Solustions is included in this license that is now Unknown/Disabled. If you are able to access INTERCONNECT but not FDTD, you might have another license for INTERCONNECT which is not part of this license that has become Unknown/Disabled.


#6

Thank you very much!
I have knowm the problem. My license is only for interconnect.

Qi