My trial license is failed

[knku]

Dear Sir/Madam,

Dear Sir/Madam,

I applied a trial license and using the license code to activate it yesterday.
But, I can not open the tool now.
Can you help address the issue?
Thanks.

Michael Hsu

[pjain]

Hi knku,
Can you please provide an error message while you are trying to open product if it is possible.
As per the records, your license shows it was activated successfully yesterday.

[knku]

Hi Pjain,

I found I have an older license embedded in my computer

when I attend lumerical’s training course.

After I delete the older license code. I can activate the trial license.

Many thanks for your reply.

Kai-Ning Ku

[pjain]

Hi Michael,

Thanks for the update. I am glad the hear the issue has been resolved.