[MODE] License vanished after installing a new version

license

#1

Recently, I’ve installed the latest version of Mode solution.
After that, the activation code that worked before stopped working.
Using the same code to activate license does not do any good -
the list on licenses stays empty. However, the other products (FDTD, Interconnect), which have not been renewed, are working all right.

I wonder how to figure out the problem?


#2

Can you assist with the following?

  1. Uninstall MODE solutions

  2. Remove the installation folder for MODE Solutions.
    image

  3. Delete MODE’s reference.ini file.

If the issue persists,

  • Please provide us with the error message when you try to use MODE?
  • Screenshot of the Configure license utility for FDTD or INTERCONNECT?

Thank you.
Lito


#3

Hi, Lyap!

It worked for me.
Thank you very much.

Mikhail.


#4

Glad to hear that. You are welcome. :slight_smile:

-Lito


#5

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