License error on trial

I cannot launch trial version of interconnect because of license error as show in the attached picture.

Screen Shot 2020-02-07 at 16.34.18

So I check out license status, I found that license status is untrusted as show in the attached picture. I would appreciate if you could tell me how to fix the untrusted status.

My environment is as follows.

  • OS: CentOS Linux release 7.7.1908
  • Platform: VMWare fusion on Mac Pro


Please see this KB guide for details on how to recover your license.

Send the requested information to

Thank you,

Thank you for your replay.
I tried to deactivate license according the guide you sent. But I failed to deactivate license because of the error as follow. Could you tell me the way to avoid the error?



You cannot deactivate UNTRUSTED licenses, please refer to the section on how to recover your license from the KB guide:

And send the screenshots required to recover your licenses to
i.e. FlexNet dashboard system information page