License error on trial

I cannot launch trial version of interconnect because of license error as show in the attached picture.

Screen Shot 2020-02-07 at 16.34.18

So I check out license status, I found that license status is untrusted as show in the attached picture. I would appreciate if you could tell me how to fix the untrusted status.

My environment is as follows.

  • OS: CentOS Linux release 7.7.1908
  • Platform: VMWare fusion on Mac Pro

@keitaro.oka,

Please see this KB guide for details on how to recover your license.

Send the requested information to install@lumerical.com.

Thank you,
Lito

Thank you for your replay.
I tried to deactivate license according the guide you sent. But I failed to deactivate license because of the error as follow. Could you tell me the way to avoid the error?

deactivate-error

@keitaro.oka,

You cannot deactivate UNTRUSTED licenses, please refer to the section on how to recover your license from the KB guide:

And send the screenshots required to recover your licenses to install@lumerical.com.
i.e. FlexNet dashboard system information page

Best,
-Lito