License activation and deactivation

license

#1

Hi, we first activated the license, but an error in Fig1 appears. We then tried to deactivate the license, then the status became into status in FIg.2. Could you give some instructions for next steps?


#2

It is fairly difficult to point out the problem like this. Can you please upload a screenshot of the error that you have encountered?


#3

Hi this problem has been solved, thanks very much!

Should I close the question on the website?


#4

I am happy to know that the problem has been solved.
Yes, if you wish you can do that.