Launch of new Knowledge Base (KB)

We are pleased to announce the launch of the revamped Knowledge Base. These changes were motivated by customer feedback as well as an internal project to modernize the tools we use to provide technical support and resources.

Some of the key changes in the new KB are:

Search-based KB

Compared with our previous KB, where both table of contents(TOC) and search options were provided, the new KB is more search-based.

  • Removal of table of contents (TOC): The old TOC, with its many levels of hierarchy and redundant pages was inefficient and provided a poor experience. Navigating the new KB relies more heavily on search.
  • Product landing pages: A landing page for each product (eg: INTERCONNECT) provides links to articles relevant to that product. These pages serve as a partial replacement of the TOC, and provide an alternate way to browse and discover content.

Seamless integration with Support

The KB in Guide is integrated with our support system, making the search and referencing of KB contents much easier. This, in turn, helps to improve the overall efficiency and quality of our customer support.

Instantaneous update

In contrast to the previous KB, the new KB allows direct edit and instantaneous publication of articles by staff. What this means is that you don’t have to wait for days for any updated pages to be visible to you.

Improved readability

The layout and styles of the KB have been significantly updated to help improve the readability of the contents.

New URL

The Knowledge Base has moved from https://kb.lumerical.com to https://support.lumerical.com.


\(\color{blue}{*}\) If you have any comments about the KB, please let us know by sending an email to support@lumerical.com

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In our effort to improve the navigation and usability of the new Knowledge Base, we added product tags allowing to quickly identify which product(s) the page can be applied to:

Article_with_tags

These tags are also links to the corresponding product reference manual pages for an easy access to further information.