Error using Lumerical FDTD NODE locked evaluation license

fdtd
nodelocked
trial
evaluation

#1

Hello, the Lumerical FDTD we have recently expired and we’re in the transition period of trying to get the license renewed. Therefore, I requested a NODE locked evaluation license from Lumerical so that I can keep using the software during the transition period. However, I am having a difficult time using the evaluation license. Here’s what I get:

I launched FDTD and see the following box:

Then I clicked ‘Yes’ and see the following box:

There’s no place for me to enter the evaluation code!!

I checked online: https://kb.lumerical.com/en/index.html?install_license_activation_utility_status.html
and found the normal box showing up after I clicked ‘Yes’ should be as follows:

I’m quite confused and I wonder can anyone tell me the right way to use the evaluation code? Thanks a lot!


#2

Hello,
Can you please provide us below details

  1. Which Operating System you are trying to use?
  2. The version of Product you are using right now?

#3

Sure! I’m using FDTD 8.11.422 on a Windows 8 PC.


#4

The previous version of Product doesn’t have this feature. Please upgrade FDTD to latest version to 8.17.1102 from the lumerical website below
https://www.lumerical.com/downloads/customer.html
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