Error in installation, (activation code error)


#1

Dear Nancy.
Hello and good time.

Thank you so much to supporting and best guiding.
Actually, i have downloaded last version from the website.Then during installation, i got this cod 5556, but after putting the number into the activation code, i couldn’t active it, so there are two errors owning to the screenshots below

Could you please tell me how i can solve the problem?

Thank you so much
Best Regard
Ali
Tuesday/9 August/2016


The positions R and T monitors and other questions
The positions R and T monitors and other questions
#2

Hi,

The Activation code you are trying to activate the product is not valid. Activation code should be combination of alphanumeric 8 characters such as ABCD-1234 (see attached screenshot). Activation code should be mailed to your registered email address with Lumerical website, If you didn’t receive the email, please check your Spam filter.

If you are trying to use Trial product, then you must to download Evaluation version of product. You can find the link below:
https://www.lumerical.com/downloads/
As you open this link, Please select Evaluation Lumerical software


#3

Dear Pjain.
Hello and good time.

I have downloaded Evaluation version from the https://www.lumerical.com/downloads/ as you mentioned, then i checked spam filter, but i didn’t still get activation code. Could you please guide me how i can solve the problem?

Thank you so much
Best Regard
Ali
Wednesday/ 10 August/2016


#4

Dear Nancy.
Hello and good time.

How can i get activation cod for the last version?

Thank you so much
Best Regard
Ali
Wednesday/10 August/2016


#5

According to our records, you downloaded the software, but don’t have an active license. To get a free 30 day trial, go to the download page and click the ‘Evaluate’ link as I have mentioned in a screenshot
https://www.lumerical.com/downloads/

As you click on any evaluation product, It will ask for fill some forms and then after it will allow to download product.
After you download Evaluation product, you will receive your activation code in email.


#6

Dear Pjain.
Hello and good time.

I got the activation code, thank you so much to assisting.
All the best wishes.

Best Regard
Ali
Thursday/11 August/2016


#7

Dear aalam
Hello and good time.

I am using Trial product by activation code, but after setting the code I cannot open the software, there is error like:

Could you please tell me how I can solve the problem?

Thank you so much
Best Regard
Ali


#8

Hi alivazinishayan,

Based on the error, you are trying to “Deactivate” the license. Is there a reason that you want to Deactivate the license? Based on the license, you already have “deactivated” the license more than 3x.


#9

Dear Lyap.
Hello and good time.

Thank you so much for replying.
Actually, after setting the activation code, there is this error:

So there is a reason that I want to Deactivate the license and again set it.

Best Regard
Al