I installed device evaluation and it worked fine for two weeks then I started getting this error when I try to run my simulations.
"C:\Program Files\Microsoft MPI\Bin\mpiexec.exe" -n 1 “C:\Program Files\Lumerical\DEVICE\bin\device-engine-msmpi.exe” "C:/Users/Ahmed/Desktop/PD_25um_transient.ldev"
Ahmed-PC(process 0): Error: Unknown user
Would you like to reconfigure your license settings?, Response: No
Ahmed-PC(process 0): License error: Unknown user
Ahmed-PC(process 0): Error: there was a failure with the license. Process number: 0 had this error