I am trying to transfer my trial license to another PC. I’m getting the following message when attempting to deactivate:
After this, the status of license is being shown as “Unknown,disabled”. Does this mean that it has been deactivated?
We want to transfer our (MODE+INTERCONNECT) solver with another PC but while de-active license, I faced some deactivation failed message (attached). Kindly guide me as it is important for us. Thanks.Regards,
Dear Tech Team,
We want to transfer our (MODE+INTERCONNECT) solver with another PC but while de-active license, I faced some deactivation failed massage (attached). Kindly guide me as it is important for us. Thanks.Regards,
I use a Lumerical FDTD Solutions for the first time.
I received a trial license but FDTD Solutions didn’t run. It happened because I used the computer on which trial license was installed before. So I have to contact with Account Manager to explain this situation and he sent the new trial license to me soon.
Thereafter I added this new trial license to the first trial license. But FDTD didn’t run and I decided to remove and to reinstall both licenses.
First of all, I removed one of them. After that I have tried to remove the second license but I have failed (look at the print screen).
I have emailed your deactivation responseXML file. Complete the process as shown on the article:
You have deactivated the license in the past and have used up the allowable deactivation of 3x times in a year. Please DO NOT try to Deactivate or Transfer the license again! Otherwise, you will not be able to activate the license and it will be unusable.
Just resent responseXML file to both email addresses:
Please check your spam or junk inbox in case this has been filtered by your email client.