I am trying to transfer my trial license to another PC. I’m getting the following message when attempting to deactivate:
After this, the status of license is being shown as “Unknown,disabled”. Does this mean that it has been deactivated?
We want to transfer our (MODE+INTERCONNECT) solver with another PC but while de-active license, I faced some deactivation failed message (attached). Kindly guide me as it is important for us. Thanks.Regards,
Dear Tech Team,
We want to transfer our (MODE+INTERCONNECT) solver with another PC but while de-active license, I faced some deactivation failed massage (attached). Kindly guide me as it is important for us. Thanks.Regards,
I use a Lumerical FDTD Solutions for the first time.
I received a trial license but FDTD Solutions didn’t run. It happened because I used the computer on which trial license was installed before. So I have to contact with Account Manager to explain this situation and he sent the new trial license to me soon.
Thereafter I added this new trial license to the first trial license. But FDTD didn’t run and I decided to remove and to reinstall both licenses.
First of all, I removed one of them. After that I have tried to remove the second license but I have failed (look at the print screen).
I have emailed your deactivation responseXML file. Complete the process as shown on the article:
You have deactivated the license in the past and have used up the allowable deactivation of 3x times in a year. Please DO NOT try to Deactivate or Transfer the license again! Otherwise, you will not be able to activate the license and it will be unusable.