Deactivation failed with code 12-

deactivate
error12

#1

If we tried to Deactivate the license, we get the following error:

Then the license becomes Unknown, Disabled:

To resolve this issue please refer to this KB page:
https://kb.lumerical.com/install_license-activation-status.html

And send us the offline deactivation requestXML file as outlined below: (according to your license model - Node or Floating)



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#4

I am trying to transfer my trial license to another PC. I’m getting the following message when attempting to deactivate:
After this, the status of license is being shown as “Unknown,disabled”. Does this mean that it has been deactivated?


#6

I found an above message when I attempted to dectivate for transfering my license to another computer.
Is there any possible way to deactivate my license?