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To help us solve your issue as quickly as possible, please provide the following information:
1. Operating system and version of the machine where the issue occurred
Windows 10 *64, 32BG RAM , Intel Core™ i9-9900k CPU @ 3.6 GHz
2. Lumerical product and software version
FDTD and MODE, 2020 R2.1
3. Description of the issue
The FDTD and MODE solutions ONLY are not stable ; the application would get closed a couple of seconds after they are opened. However, the other modules including INTERCONNECT , Charge are stable and can operate normally. A floating license is being used. This issue has happened recently. Re-installation did not help.
4. Screenshot of the error message
No error message, the prompts get closed suddenly.